Hearings are open to the public. The parties and their witnesses, if any, testify under oath and present their evidence to a Tribunal Member. Hearings are generally conducted by video-conference. You can ask for an in-person hearing if you need it.
After a hearing, the Tribunal Member makes a decision. If the Tribunal finds the complaint is justified, they order a remedy. If they find the complaint is not justified, the complaint is dismissed. Decisions are published on the Tribunal website and other legal databases.
There is no appeal. If a party believes the Tribunal made a mistake in their decision, they can seek judicial review in BC Supreme Court.